Perform varied and interesting workFriendly, supportive teamSouth Brisbane locationThe Housing Industry Association is Australia’s peak residential building industry body. HIA Training Services is Australia’s leading housing industry Registered Training Organisation (RTO). HIA delivers a range of training programs throughout Australia using flexible learning options. HIA’s Training programs cover many specialist fields including builders licensing, workplace health and safety, business management and technical subject matter.We are currently seeking a Customer Service Coordinator to provide student management and support for training participants, and meet training quality and business outcomes in our Brisbane and Sunshine Coast regions. The role is based at our Brisbane office. Key responsibilities include: Assist in creating the annual training calendar and the allocation of trainers/assessorsWork closely with Business Development Representative and Customer Service Manager to forecast and track student enrolmentsManage a caseload of participants from induction through to completion, including conducting inductions and monitoring student assessmentsProactively drive a culture of sales and service to ensure targets and service levels are maintained and KPI’s are metAccurate record keeping in VETtrak and maintenance of student records, including reporting on non-attendance and outstanding assessmentsSet up and pack down of training roomsMaintain a current understanding of HIA training products, funding and entry requirementsThe successful candidate will: Enjoy working in a small, friendly teamPossess excellent communication and relationship building skillsHave well-developed organisational and time management skillsBe self-motivated and able to work independentlyRequire demonstrated experience in a customer service related positionHave experience in the use of student management systems, ideally VETtrakHave a high level of accuracy and attention to detailA Certificate IV in Training and Assessment, and understanding of ASQA standards and RTO compliance are highly desirable.Position Description AUDSouth Brisbane4101
