Customer Service Officer Outbound – National Sales & Service Centre

Permanent, full time positionFriendly, supportive teamMacquarie Park location, Parking availableThe Housing Industry Association is Australia’s peak residential building industry body. We are currently seeking to employ a highly motivated, customer focused individual to join our Macquarie Park team on a permanent full time basis.As a member of our National Sales & Service Centre, you will assist HIA with our member retention by providing outstanding customer service. These roles connect building industry professionals with the broad range of products and services available, relevant to their needs. Your key responsibilities will include:Provide customer solutions by recommending HIA’s products and services with the aim of first call resolution where appropriateProvide referrals and lead generation to HIA’s business unitsAchieve daily, weekly and monthly outbound call targetsReach or exceed credit card sales targets for monthly renewal paymentUpdate customers records in CRM to ensure data base integrityGeneral administrative duties as required.If you gain satisfaction from meeting and exceeding customer expectations; are self-motivated with excellent communication and organisational skills, this is the right position for you. Previous experience in an outbound call centre is desirable however not essential.Position Description AUD Macquarie Park 2113