Perform varied and interesting workFriendly, supportive teamWork with a Leading Industry AssociationThe Housing Industry Association is Australia's peak residential building industry body. HIA Training Services is Australia's leading housing industry Registered Training Organisation (RTO). We are currently seeking to employ a Student Recruitment Co-ordinator to manage inbound training enquiries for their region, supporting prospective students with the enrolment process. They are responsible for driving sales growth for HIA Training to ensure that sales targets are achieved and exceeded in accordance with budget and business plan projections and expectations.The focus of this role is to assist the training team in achieving and exceeding sales targets in their respective state/s by promoting the value and benefits of HIA Training for new and existing customers. Your key responsibilities will include:Following up and conversion of incoming leads generated by marketing campaigns and other sales activityFollow up leads for completion of enrolment documentationTaking inbound training enquiriesAssist in supporting sales activity in other states as and when requiredEnsure customer service standards are being achieved and exceededPro-actively drive a culture of sales and service for the Training teamManage and communicate effectively with training team to ensure service levels are maintained and KPI’s are being metAccurate record keeping regarding lead generation and account management utilising HIA systemsMaintain a current understanding of industry issues, builders registration and licensing requirementsMaintain a current understanding of HIA training products, funding and entry requirementsAssisting with inductions for students enrolling into NRT courses when time permitsAssist with customer service, administration and other activities as and when required.The successful candidate will have:Outgoing and confident personalityComfortable speaking and engaging with a range of clients on the phone, in person and via emailHighly motivated and results-drivenExperience in a customer service environment and determining customer needsAbility to develop relationships with clients and colleaguesWell-developed organisational and time management skillsGood computer skillsSales experience delivering targeted results and knowledge of the VET sector and/or building industry are desirable.Position Description AUDMacquarie Park2113
