Call Centre Manager

Work with a national leading associationSouth Brisbane locationSupportive and friendly teamFull-time or Part-time role, Fixed Term 12 monthsThe organisation The Housing Industry Association is Australia’s peak residential building industry body. HIA members include builders, contractors, developers, manufacturers and suppliers. HIA delivers services to its members in a number of areas, including policy and advocacy, workplace services and training. We currently have an opportunity for a Supervisor for our InfoCentre team in Queensland, based at our office in South Brisbane, fixed-term maternity leave cover.The role HIA’s InfoCentre provides a national service to HIA offering industrial relations advice, assistance with award rates of pay and interpretation, contract clarification and manages consumer enquiries.As the InfoCentre Supervisor, you will be responsible for co-ordinating the smooth and efficient running of the centre including the publication of modern award pay information sheets, recruiting, supervising and supporting the staff as well as identifying areas of potential performance improvements or new service delivery methods.The person The position is ideal for someone looking to build on their previous supervision experience with additional management responsibilities.The successful person will desirably have tertiary qualifications in legal, industrial relations, or human resources, (or demonstrated equivalent experience in a similar role). In addition, the successful candidate will possess good analytical and report writing skills, and the ability to work as part of a team.Applicants with a working knowledge of the Fair Work legislation and the Modern Building and Construction (Onsite) Award will be highly regarded.A full job description can be found in the Careers section of the HIA website, hia.com.au/about-us/careers-at-hiaIf you are interested in applying, please submit your application by clicking on the link to apply, before 23 May 2022. Position Description 70000 AUD Brisbane