Course Adviser

Work with a leading national industry associationProfessional, supportive team environmentFull-time position located in Macquarie ParkThe organisationThe Housing Industry Association is Australia's peak private sector building industry body, representing builders, trade contractors, manufacturers, suppliers and related industry participants. As a national industry organisation, HIA's primary role is to represent and advance the interests of its members.The roleThe Learning and Pathways Adviser is accountable for achieving and exceeding budgeted student numbers as reflected in the National Training budget. The Learning and Pathways Adviser manages all training enquiries and supports the prospective students through the enrolment process. They are responsible for driving sales growth for HIA Training to ensure that sales targets are achieved and exceeded in accordance with budget and business growth.Key responsibilities include:A focus on sales - follow up and conversion of incoming leads generated by marketing campaigns and BDR activity nationally;Engage with members to sell our products and services;Ensure customer service standards are being achieved and exceeded;Learn and understand builders’ licensing/registration regulations and pass that knowledge onto perspective students;Lean and understand the funding requirements to ensure compliance;Manager membership enquires and redirect to the correct department;Pro-actively drive a culture of sales and service for the Training team;Manage and communicate effectively with training team, Membership team and regional management to ensure service levels are maintained and KPI’s are being met;Accurate record keeping regarding lead generation and account management utilising HIA systems;Maintain a current understanding of industry issues, builders’ registration and licensing requirements;Maintain a current understanding of HIA training products, funding and entry requirements;May be required to work flexible hours;Assist with customer service, administration and other activities as and when required. To be successful, you will require:EssentialComfortable speaking and engaging with a range of clients on the phone, in person and via email;Highly motivated and results-driven;Experience in a customer service environment and determining customer needs;Ability to develop relationships with clients and colleagues;Well-developed organisational and time management skills;Good computer skills;Due to the nature of this role, a current Working With Vulnerable People check is required.DesirableSales experience delivering targeted results;A knowledge of the VET sector and/or building industryA full job description can be found in the Careers section of the HIA website, Careers at HIA.If you are interested in this position, please submit your application by clicking on the link to apply before 06 May 2022.Position Description 60000 AUD Sydney