Perform varied and interesting workFriendly, supportive teamPerth, Osborne Park locationThe Housing Industry Association is Australia’s peak residential building industry body. HIA Training Services is Australia’s leading housing industry Registered Training Organisation (RTO). HIA delivers a range of training programs throughout Australia using flexible learning options. HIA’s Training programs cover many specialist fields including builders licensing, workplace health and safety, business management and technical subject matter.We are currently seeking a Customer Service Coordinator to provide student management and support for training participants, and meet training quality and business outcomes in our Perth and Bunbury regions. The role is based at our Perth office. Key responsibilities include: Assist in creating the annual training calendar and the allocation of trainers/assessorsWork closely with HIA Learning & Pathway Advisors and the Training Manager to forecast and track student enrolmentsManage a caseload of participants from induction through to completion, including conducting inductions and monitoring student assessmentsProactively drive a culture of sales and service to ensure targets and service levels are maintained and KPI’s are metAccurate record keeping in VETtrak and maintenance of student records, including reporting on non-attendance and outstanding assessmentsSet up and pack down of training roomsMaintain a current understanding of HIA training products, funding and entry requirementsThe successful candidate will: Enjoy working in a small, friendly teamPossess excellent communication and relationship building skillsHave well-developed organisational and time management skillsBe self-motivated and able to work independentlyRequire demonstrated experience in a customer service related positionHave experience in the use of student management systems, ideally VETtrakHave a high level of accuracy and attention to detailA Certificate IV in Training and Assessment, and understanding of ASQA standards and RTO compliance are highly desirable.A full job description can be found in the Careers section of our website, hia.com.au.HIA employees enjoy a variety of benefits including the option to salary sacrifice up to two weeks annual leave, study assistance program, paid maternity leave and group insurance cover. HIA employees are also able to access HIA member benefits such as HIA Vehicles and Corporate Health Insurance Plans.If you are interested in applying, please submit your application by clicking on the link to apply, before 12 February 2021.Position Description AUDPerth6000
