Customer Success Coordinator

Play a key role in product development and engagement Full-time, permanent position Brisbane locationThe Housing Industry Association is Australia's peak private sector building industry body, representing builders, trade contractors, manufacturers, suppliers and related industry participants. As a national industry organisation, HIA's primary role is to represent and advance the interests of its members. An exceptional career opportunity has become available in our Brisbane office to play a key role in the development and engagement of HIA’s Business Solutions product suite. HIA Business Solutions assist the residential construction industry across Business Documents, Contractor Management, Safety Solutions, License Support and CPD Management.This role will specifically focus on one of HIA’s Contractor Management Solutions, HIA SafeScan - QR code technology to streamline business processes. For more information about HIA SafeScan visit HIA's website.Key responsibilities include:Supports the success of customers Understands the features and benefits of the product in order to implement and drive sales opportunities.Maintains a communicative and professional relationships.Assists with technical development of HIA’s other Business Solutions products.Applies a knowledge of the customer, safety systems and the relevant market to the product development process.Supports commercial outcomes by actively servicing enquiries for new business and opportunities for retention of users.Supports customer outcomes by actively servicing feedback and opportunities for adaptive processes and development.The successful person will have:Outstanding communicator with exceptional organisational and interpersonal skills.Successful in creating positive experiences and building professional relationships.Engage in good conversation and act with integrity in all customer interactions.Skilfully multi-task to assist and satisfy customer needs.Resolve customer issues effectively and efficiently.Strong with digital processes, web-based systems, administration, reporting and maintaining databases.Knowledge of the Building and Construction Industry.WH&S Certificate IV (or be willing to participate in the training).Demonstrated commercial sales and customer service experience.Position Description AUD Adelaide 5000