Customer Service Coordinator Training National

Fantastic opportunity with Adelaide locationHigh profile, Influential National Organisation  Attractive staff benefitsThe OrganisationHIA has been proudly representing the Australian residential building industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost, and working with the sector to maintain high standards.The Role The Customer Service Coordinator (CSC) is primarily responsible for the compliant and supportive registration, progression and completion of students across a designated region by providing a high level of customer service and support mechanisms to ensure quality outcomes and KPI’s are achieved.The Customer Service Coordinator ensures all students are provided the training and support to progress at required milestones and complete training within allocated timeframes. The CSC will work closely with HIA team members to ensure quality, compliant management of a designated but flexible student caseload.  The CSC will also assist in the processing of registrations and LLN assessments.Key responsibilities for this role includeRegistrationsUsing HIA Learning Systems progress and complete student registrationsPlanningCreate progression events to check and ensure student completion.Student Management Conduct comprehensive and productive student follow ups to ensure student progression and completion.Trainers Liaise with contracted trainers/assessors as required.Culture/TeamworkProactively drive a positive sales and service culture.AdministrationEnsure accurate record keeping in VETtrak – attendance, contact, tasks, student communication, email.KnowledgeMaintain a current understanding of industry issues, builders’ registration and licensing requirements.The ideal applicant will have the qualities of:High level of interpersonal and communication skillsHigh level of administrative skillsRTO experience desirable Well-developed organisational and time management skillsAbility to foster and develop work relationships Self-motivated and able to work independentlyIf you are interested in this position, please submit your application by clicking on the link to apply before 6 March 2025. Any queries regarding this position can be directed to recruitment@hia.com.auA full job description can be found in the Careers section on our website, careers.hia.com.au. AUD Adelaide 5000

Customer Service Coordinator Training National

  • Fantastic opportunity with Adelaide location
  • High profile, Influential National Organisation 
  • Attractive staff benefits

The Organisation

HIA has been proudly representing the Australian residential building industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost, and working with the sector to maintain high standards.

The Role

The Customer Service Coordinator (CSC) is primarily responsible for the compliant and supportive registration, progression and completion of students across a designated region by providing a high level of customer service and support mechanisms to ensure quality outcomes and KPI’s are achieved.

The Customer Service Coordinator ensures all students are provided the training and support to progress at required milestones and complete training within allocated timeframes. The CSC will work closely with HIA team members to ensure quality, compliant management of a designated but flexible student caseload.  The CSC will also assist in the processing of registrations and LLN assessments.

Key responsibilities for this role include

  • Registrations
    • Using HIA Learning Systems progress and complete student registrations
  • Planning
    • Create progression events to check and ensure student completion.
  • Student Management
    • Conduct comprehensive and productive student follow ups to ensure student progression and completion.
  • Trainers
    • Liaise with contracted trainers/assessors as required.
  • Culture/Teamwork
    • Proactively drive a positive sales and service culture.
  • Administration
    • Ensure accurate record keeping in VETtrak – attendance, contact, tasks, student communication, email.
  • Knowledge
    • Maintain a current understanding of industry issues, builders’ registration and licensing requirements.

The ideal applicant will have the qualities of:

  • High level of interpersonal and communication skills
  • High level of administrative skills
  • RTO experience desirable 
  • Well-developed organisational and time management skills
  • Ability to foster and develop work relationships
  • Self-motivated and able to work independently

If you are interested in this position, please submit your application by clicking on the link to apply before 6 March 2025. Any queries regarding this position can be directed to recruitment@hia.com.au

A full job description can be found in the Careers section on our website, careers.hia.com.au.

HIA employees enjoy a variety of benefits including the option to purchase up to two weeks annual leave per calendar year, salary sacrifice arrangements, study assistance program, paid maternity leave, and group insurance cover. Eligibility requirements apply.

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