Fantastic opportunity with Adelaide or Melbourne locationHigh profile, Influential National Organisation Attractive staff benefitsThe OrganisationHIA has been proudly representing the Australian residential building industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost, and working with the sector to maintain high standards.The Role The Customer Service Coordinator (CSC) is primarily responsible for the compliant and supportive registration, progression and completion of students across a designated region by providing a high level of customer service and support mechanisms to ensure quality outcomes and KPI’s are achieved.The Customer Service Coordinator ensures all students are provided the training and support to progress at required milestones and complete training within allocated timeframes. The CSC will work closely with HIA team members to ensure quality, compliant management of a designated but flexible student caseload. The CSC will also assist in the processing of registrations and LLN assessments.Key responsibilities for this role includeRegistrationsUsing HIA Learning Systems progress and complete student registrationsPlanningCreate progression events to check and ensure student completion.Student Management Conduct comprehensive and productive student follow ups to ensure student progression and completion.Trainers Liaise with contracted trainers/assessors as required.Culture/TeamworkProactively drive a positive sales and service culture.AdministrationEnsure accurate record keeping in VETtrak – attendance, contact, tasks, student communication, email.KnowledgeMaintain a current understanding of industry issues, builders’ registration and licensing requirements.The ideal applicant will have the qualities of:High level of interpersonal and communication skillsHigh level of administrative skillsRTO experience desirable Well-developed organisational and time management skillsAbility to foster and develop work relationships Self-motivated and able to work independentlyIf you are interested in this position, please submit your application by clicking on the link to apply before 14 April 2025. Any queries regarding this position can be directed to recruitment@hia.com.auA full job description can be found in the Careers section on our website, careers.hia.com.au. AUDAdelaide5000
