Membership Administration Coordinator

Leading National Industry Association, celebrating 80-years of operation this year!Exciting opportunity to work in a Professional and Supportive team environmentExceptional work culture Generous employee benefitsPermanent, part-time position, 22.8 hours per weekThe Housing Industry Association (HIA) is the official body of Australia’s home building industry. As the only national industry association for Australian building professionals, we represent the interests of the housing industry at regional and national levels. We have been representing the Australian housing industry for 80 years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creates real change, providing quality services at the lowest cost and working with the sector to maintain high standards.Overview:We are currently seeking a Membership Administration Coordinator to join our Membership Administration team.  It’s an exciting time at HIA, celebrating our 80th year of business!The key objective of this role to provide administration support to the membership administration team to ensure critical timelines are met and customers’ needs are fulfilled.Key responsibilities include: Facilitates the planning, printing and coordinating of Loyalty Certificates;Manages stock control including external stock held with suppliers;Assists with onboarding new members and with the collating and distribution of new member welcome packs;Assists with following up non-renewal calls as required;Assists with maintaining and updating the membership database; to improve data entry and resolve data entry issues;Provides additional administration support as required.This role would ideally suit a well organised person who enjoys working within a team environment, has strong customer service skills, a willingness to learn and perform tasks to assist the membership administration team in maintaining the integrity of the database. The successful candidate will have a high level of computer literacy in particular with Excel and mail merge functions.  A full position description can be found in the Careers section of our website, hia.com.au.If you are interested in this position, please submit your application by clicking on the link to apply before 09 March 2025.Position Description AUD Canberra 2600

Membership Administration Coordinator

  • Leading National Industry Association, celebrating 80-years of operation this year!
  • Exciting opportunity to work in a Professional and Supportive team environment
  • Exceptional work culture 
  • Generous employee benefits
  • Permanent, part-time position, 22.8 hours per week

The Housing Industry Association (HIA) is the official body of Australia’s home building industry. As the only national industry association for Australian building professionals, we represent the interests of the housing industry at regional and national levels. 

We have been representing the Australian housing industry for 80 years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creates real change, providing quality services at the lowest cost and working with the sector to maintain high standards.

Overview:

We are currently seeking a Membership Administration Coordinator to join our Membership Administration team.  It’s an exciting time at HIA, celebrating our 80th year of business!

The key objective of this role to provide administration support to the membership administration team to ensure critical timelines are met and customers’ needs are fulfilled.

Key responsibilities include:

  • Facilitates the planning, printing and coordinating of Loyalty Certificates;
  • Manages stock control including external stock held with suppliers;
  • Assists with onboarding new members and with the collating and distribution of new member welcome packs;
  • Assists with following up non-renewal calls as required;
  • Assists with maintaining and updating the membership database; to improve data entry and resolve data entry issues;
  • Provides additional administration support as required.

This role would ideally suit a well organised person who enjoys working within a team environment, has strong customer service skills, a willingness to learn and perform tasks to assist the membership administration team in maintaining the integrity of the database. The successful candidate will have a high level of computer literacy in particular with Excel and mail merge functions. 

A full position description can be found in the Careers section of our website, hia.com.au.

If you are interested in this position, please submit your application by clicking on the link to apply before 09 March 2025.

We offer a range of benefits to our team members including:

  • Generous salary package
  • Life and Salary Continuance Insurance
  • Salary Packaging Arrangements
  • Ability to purchase Annual Leave
  • Paid Parental Leave above the minimum legislative requirement
  • Employee Assistance Program
  • Study Assistance and Internal training programs offered to help you grow
  • Highly experienced, supportive and inclusive team
  • Affinity Program
  • Milestone Recognition
     (eligibility requirements apply)

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