Membership and Events Administrator

Leading National Industry Association, celebrating 80-years of operation this year!Exciting opportunity to join our team and grow our Northern Territory regionExceptional work cultureGenerous employee benefits & flexibility offeredHousing Industry Association (HIA) is the official body of Australia’s home building industry. As the only national industry association for Australian building professionals, we represent the interests of the housing industry at regional and national levels. We have been representing the Australian housing industry for 80 years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creates real change, providing quality services at the lowest cost and working with the sector to maintain high standards.The Role We are seeking a Membership and Events Coordinator to join our team and assist with the annual delivery of membership sales and renewals targets for the Northern Territory region. In addition, the role will support with local events and administrative activities for the Northern Territory region.Day-to-day, the role will:Support the recruitment and onboarding of new members and activities related to the retention and relationship management of existing members for the Northern Territory regionAssists in the development, administration, delivery and attendance at relevant HIA Events and Awards for the Northern Territory region Support and administer HIA Shop salesProvide a high level of customer service to HIA members, partners, customers, stakeholders and visitors to the Region, including administration activities required within the office.Responsibilities Supports sales and retention inbound and outbound calls Develop and follow up new membership leads and referrals with the Sales ManagerSupport the processing of new member applications and relevant administrative items (such as membership information kits as directed by the Sales Manager Support file maintenance of member records (including in CRM)Promote HIA Shop products and identify opportunities for growthOngoing administration of stationery sales including ordering and stock management  Assist in the coordination and marketing of NT Events and Awards programs including; sourcing local venues and meeting with local suppliers, monitoring and coordinating timelines, supporting the preparation of promotional and communication materials (including regional publications), promoting Events and Awards, processing Awards entries through the HIA system, attending relevant Events and Awards, and developing post-event materials for relevant partiesSupport the preparation of correspondence and reports as requiredBenefitsGenerous salary package on offerLife and Salary Continuance InsuranceSalary Packaging ArrangementsAbility to purchase Annual LeaveFlexible Work ArrangementsPaid Parental Leave above the minimum legislative requirementEmployee Assistance ProgramStudy Assistance and Internal training programs offered to help you growHighly experienced, supportive and inclusive teamAffinity ProgramMilestone RecognitionThe successful person will have:Solid stakeholder engagement, relationship management and interpersonal skills with a positive attitude to customer serviceA strong team player who demonstrates the ability to be flexible and adaptable to changing work demands and is focused on team outcomesSolid experience in sales and retention activities A self-starter with demonstrated organisational skills, solid attention to detail and delivery to timelinesSolid competencies in use of Microsoft Office (knowledge of CRM would be an advantage) AUD Darwin City 0800

Membership and Events Administrator

  • Leading National Industry Association, celebrating 80-years of operation this year!
  • Exciting opportunity to join our team and grow our Northern Territory region
  • Exceptional work culture
  • Generous employee benefits & flexibility offered

Housing Industry Association (HIA) is the official body of Australia’s home building industry. As the only national industry association for Australian building professionals, we represent the interests of the housing industry at regional and national levels. 

We have been representing the Australian housing industry for 80 years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creates real change, providing quality services at the lowest cost and working with the sector to maintain high standards.

The Role 

We are seeking a Membership and Events Coordinator to join our team and assist with the annual delivery of membership sales and renewals targets for the Northern Territory region. In addition, the role will support with local events and administrative activities for the Northern Territory region.

Day-to-day, the role will:

  • Support the recruitment and onboarding of new members and activities related to the retention and relationship management of existing members for the Northern Territory region
  • Assists in the development, administration, delivery and attendance at relevant HIA Events and Awards for the Northern Territory region
  • Support and administer HIA Shop sales
  • Provide a high level of customer service to HIA members, partners, customers, stakeholders and visitors to the Region, including administration activities required within the office.

Responsibilities 

  • Supports sales and retention inbound and outbound calls
  • Develop and follow up new membership leads and referrals with the Sales Manager
  • Support the processing of new member applications and relevant administrative items (such as membership information kits as directed by the Sales Manager
  • Support file maintenance of member records (including in CRM)
  • Promote HIA Shop products and identify opportunities for growth
  • Ongoing administration of stationery sales including ordering and stock management 
  • Assist in the coordination and marketing of NT Events and Awards programs including; sourcing local venues and meeting with local suppliers, monitoring and coordinating timelines, supporting the preparation of promotional and communication materials (including regional publications), promoting Events and Awards, processing Awards entries through the HIA system, attending relevant Events and Awards, and developing post-event materials for relevant parties
  • Support the preparation of correspondence and reports as required

Benefits

  • Generous salary package on offer
  • Life and Salary Continuance Insurance
  • Salary Packaging Arrangements
  • Ability to purchase Annual Leave
  • Flexible Work Arrangements
  • Paid Parental Leave above the minimum legislative requirement
  • Employee Assistance Program
  • Study Assistance and Internal training programs offered to help you grow
  • Highly experienced, supportive and inclusive team
  • Affinity Program
  • Milestone Recognition

The successful person will have:

  • Solid stakeholder engagement, relationship management and interpersonal skills with a positive attitude to customer service
  • A strong team player who demonstrates the ability to be flexible and adaptable to changing work demands and is focused on team outcomes
  • Solid experience in sales and retention activities
  • A self-starter with demonstrated organisational skills, solid attention to detail and delivery to timelines
  • Solid competencies in use of Microsoft Office (knowledge of CRM would be an advantage)

HIA employees enjoy a variety of benefits including the option to purchase up to two weeks annual leave per calendar year, salary sacrifice arrangements, study assistance program, paid maternity leave, and group insurance cover. Eligibility requirements apply.

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