Client Services Applications and Desktop Support Officer

Work for a leading National AssociationProfessional, supportive team environmentPermanent Full-Time roleThe organisationThe Housing Industry Association is Australia's peak private sector building industry body, representing builders, trade contractors, manufacturers, suppliers and related industry participants. As a national industry organisation, HIA's primary role is to represent and advance the interests of its members.The roleThe Client Services Application and Desktop Support is responsible for the day-to-day inductions, support and problem resolution of HIA’s applications and desktop fleet that are available for members and staff. This role requires a strong customer service focus and excellent communication skillsKey responsibilities include:Provide first/second level helpdesk support to HIA staff and Members, by introducing HIA applicationsRecord and track all interactions with staff and members through IT services helpdesk systemUndertake problem analysis whilst ensuring staff and members are kept informed continually of the status of their issue via a daily email updateMaintain a knowledge base of problem resolutions and, where required, workarounds for known issuesMonitor HIA IT Systems using tools available and escalating problems where necessaryTest new and updated versions of applications for deployment to HIA workstations.To be successful, you will require:Knowledge and experience with Microsoft products and services such as Windows 2008/12, Active Directory, Exchange 2007/10, O365, Terminal Server, IIS 6&7.Knowledge of LAN/WAN environment.Knowledge of virtualisation technology (Hyper-V preferred)Experience with desktop OS/applications such as Windows 7/8/10, Office 2010/2013/O365Knowledge of Microsoft System Centre SuiteKnowledge of Microsoft SharePoint/OCS.Effective communication and organisational skills.A full job description can be found in the Careers section of the HIA website, hia.com.au/about-us/careers-at-hia  If you are interested in this position, please submit your application by clicking on the link to apply before 2 May 2024. AUD Perth 6000

Client Services Applications and Desktop Support Officer

  • Work for a leading National Association
  • Professional, supportive team environment
  • Permanent Full-Time role

The organisation

The Housing Industry Association is Australia's peak private sector building industry body, representing builders, trade contractors, manufacturers, suppliers and related industry participants. As a national industry organisation, HIA's primary role is to represent and advance the interests of its members.

The role

The Client Services Application and Desktop Support is responsible for the day-to-day inductions, support and problem resolution of HIA’s applications and desktop fleet that are available for members and staff. This role requires a strong customer service focus and excellent communication skills

Key responsibilities include:

  • Provide first/second level helpdesk support to HIA staff and Members, by introducing HIA applications
  • Record and track all interactions with staff and members through IT services helpdesk system
  • Undertake problem analysis whilst ensuring staff and members are kept informed continually of the status of their issue via a daily email update
  • Maintain a knowledge base of problem resolutions and, where required, workarounds for known issues
  • Monitor HIA IT Systems using tools available and escalating problems where necessary
  • Test new and updated versions of applications for deployment to HIA workstations.

To be successful, you will require:

  • Knowledge and experience with Microsoft products and services such as Windows 2008/12, Active Directory, Exchange 2007/10, O365, Terminal Server, IIS 6&7.
  • Knowledge of LAN/WAN environment.
  • Knowledge of virtualisation technology (Hyper-V preferred)
  • Experience with desktop OS/applications such as Windows 7/8/10, Office 2010/2013/O365
  • Knowledge of Microsoft System Centre Suite
  • Knowledge of Microsoft SharePoint/OCS.
  • Effective communication and organisational skills.

A full job description can be found in the Careers section of the HIA website, hia.com.au/about-us/careers-at-hia  

If you are interested in this position, please submit your application by clicking on the link to apply before 2 May 2024.

HIA employees enjoy a variety of benefits including the option to purchase up to two weeks annual leave per calendar year, salary sacrifice arrangements, study assistance program, paid maternity leave, and group insurance cover. Eligibility requirements apply.

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