Customer Service Administrator- Victoria

• Excellent career opportunity with Victorian (Burnley) location
• High profile, Influential National Organisation 
• Attractive staff benefits

The Organisation

HIA has been proudly representing the Australian housing industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost and working with the sector to maintain high standards.

The Role

The Customer Service Administrator is situated at the front office/reception of the Victorian Region and is responsible for providing prompt and professional customer service to all inbound calls and front desk/reception interactions from members, customers, stakeholders, apprentices, staff and suppliers. This includes queries, sales support and processing of orders form the HIA Shop,

Where required, the role will support the HIA membership team (or other teams) by conducting outbound calls such as member renewal calls. 

Key responsibilities for this role include:

• Provision of ‘front office’ customer service support for queries, requests and activities for the HIA Victoria office.
• Administers sales support, retention support, fulfilment//order processing for the HIA Shop and support the promotion of these products to members and customers.
• Provides support to the membership team (or other teams when required) by conducting outbound calls.

The ideal applicant will have the qualities of:

• Proven customer service and administration experience, including inbound and outbound call experience.
• Highly developed interpersonal skills, and well developed and confident communication (both written and verbal) skills.
• Highly responsive to queries and confident in directing them to relevant team.
• Highly motivated and able to work independently.
• Computer literate with experience using a CRM highly advantageous.
• Demonstrated ability to prioritise work and balance multiple tasks.

If you are interested in this position, please submit your application by clicking on the link to apply before 16 October 2024. 

HIA employees enjoy a variety of benefits including the option to purchase up to two weeks annual leave per calendar year, salary sacrifice arrangements, study assistance program, paid maternity leave, and group insurance cover. Eligibility requirements apply.