Customer Service & Reception Officer

Excellent career opportunity with Perth locationProfessional, supportive team environmentFull-time, permanent position. Also open to Part-time applicantsThe OrganisationHIA has been proudly representing the Australian housing industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost and working with the sector to maintain high standards.The Role The Customer Service & Reception Officer is a key function within the HIA WA office.  This role is responsible for providing a friendly and efficient service and responsive actions to direct inquiries to appropriate team members.The role is also responsible for coordination of the HIA contracts and stationery business through counter and online sales, ensuring the HIA is the building practitioner’s indispensable business partner.Key responsibilities for this role include:Answering and re-directing incoming calls and providing accurate information;Greeting visitors to HIA front reception and managing requirements;Coordinating office functions, including but not limited to ordering office supplies, maintaining office equipment and property maintenance;Administrative duties, including Membership data entry, invoicing, banking and petty cash.Supporting HIA’s National and Regional membership strategies by assisting the membership team with calls and emails for renewal and recruitment purposes;Proactively engages with members to provide information, inform of services and determine how HIA may provide support.Sale of all HIA stationery via direct contact, phone orders, internet orders and mail orders;Assist members with HIA Contracts Online system navigation and promotion of Contracts Online;Manage room hire bookings and coordination of servicing to meeting room hire attendance;Assist in the implementation of member activities/meetings etc. as required.Provide a client-friendly service that caters for, and delivers on, HIA’s member needs and ensures the delivery of quality customer service;Work co-operatively with other staff and business units to achieve organisational objectives;The ideal applicant will have the qualities of:A friendly, flexible and patient disposition, with a ‘can do’ attitude;Excellent customer service and administration skills;Experience in a ‘front of house’ position;Ability to work autonomously and display initiative to progress tasks;Proficient in Microsoft applications in particular Word & Excel;Knowledge of CRM packages an advantage;Excellent verbal & written communication skills;Self-motivated with the ability to work within a team environment;If you are interested in this position, please submit your application by clicking on the link to apply before 3 May 2024.A full job description can be found in the Careers section on our website, hia.com.au. AUD Perth 6000

Customer Service & Reception Officer

  • Excellent career opportunity with Perth location
  • Professional, supportive team environment
  • Full-time, permanent position. Also open to Part-time applicants

The Organisation

HIA has been proudly representing the Australian housing industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost and working with the sector to maintain high standards.

The Role

The Customer Service & Reception Officer is a key function within the HIA WA office.  This role is responsible for providing a friendly and efficient service and responsive actions to direct inquiries to appropriate team members.

The role is also responsible for coordination of the HIA contracts and stationery business through counter and online sales, ensuring the HIA is the building practitioner’s indispensable business partner.

Key responsibilities for this role include:

  • Answering and re-directing incoming calls and providing accurate information;
  • Greeting visitors to HIA front reception and managing requirements;
  • Coordinating office functions, including but not limited to ordering office supplies, maintaining office equipment and property maintenance;
  • Administrative duties, including Membership data entry, invoicing, banking and petty cash.
  • Supporting HIA’s National and Regional membership strategies by assisting the membership team with calls and emails for renewal and recruitment purposes;
  • Proactively engages with members to provide information, inform of services and determine how HIA may provide support.
  • Sale of all HIA stationery via direct contact, phone orders, internet orders and mail orders;
  • Assist members with HIA Contracts Online system navigation and promotion of Contracts Online;
  • Manage room hire bookings and coordination of servicing to meeting room hire attendance;
  • Assist in the implementation of member activities/meetings etc. as required.
  • Provide a client-friendly service that caters for, and delivers on, HIA’s member needs and ensures the delivery of quality customer service;
  • Work co-operatively with other staff and business units to achieve organisational objectives;

The ideal applicant will have the qualities of:

  • A friendly, flexible and patient disposition, with a ‘can do’ attitude;
  • Excellent customer service and administration skills;
  • Experience in a ‘front of house’ position;
  • Ability to work autonomously and display initiative to progress tasks;
  • Proficient in Microsoft applications in particular Word & Excel;
  • Knowledge of CRM packages an advantage;
  • Excellent verbal & written communication skills;
  • Self-motivated with the ability to work within a team environment;

If you are interested in this position, please submit your application by clicking on the link to apply before 3 May 2024.

A full job description can be found in the Careers section on our website, hia.com.au.

HIA employees enjoy a variety of benefits including the option to purchase up to two weeks annual leave per calendar year, salary sacrifice arrangements, study assistance program, paid maternity leave, and group insurance cover. Eligibility requirements apply.

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