Excellent career opportunity with Canberra locationHigh profile, Influential National Organisation Attractive staff benefitsThe OrganisationHIA has been proudly representing the Australian housing industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost, and working with the sector to maintain high standards.The Role As the IT Trainer for core HIA systems this is a hands-on role and is responsible for the development of a range of support materials (e.g. self-paced e-Learning packages, user guides/manuals, quick reference guides, new staff onboarding/training modules, training updates when new modules are released for HIA core systems. In addition, this role provides guidance and support to all staff members on all applications questions and any related IT Helpdesk queries.The role supports the rollout, application standards of core HIA systems and the support and administration of 3rd party systems which are managed by HIA IT Services.The role also supports the General Manager of IT with regards to licencing, invoicing, policies and procedures, and management of those 3rd party systems arrangements which are managed by HIA IT Services. Key responsibilities for this role include:Work with IT Service Helpdesk to provide guidance to staff queries where required and support the BUs/Regions to resolution of their query.Design, develop, maintain and deliver training and training materials across HIA’s core IT systems for staffing needs.This role also manages the key artefacts related to core 3rd party systems which are managed by HIA IT Services as they transition away from the Business Units.The ideal applicant will have the qualities of:A focus on delivering exceptional customer service and continuous improvement.Experience in developing, engaging and executing training strategies and best practice learning principles.Excellent written and verbal communication skills (including presentation skills) with the ability to articulate complex technical elements into simple terms for staff at all levels.If you are interested in this position, please submit your application by clicking on the link to apply before 14 October 2024.A full job description can be found in the Careers section on our website, hia.com.au. AUDCanberra 2600
